Terms & Conditions

Welcome to Crinkle & Bow

These terms and conditions (“Terms”) apply to your use of www.crinkleandbow.com (the “Website”) which is owned and operated by Crinkle & Bow (“us“, “we” or “our“). These terms apply whether you are accessing our Website through a computer system or via a mobile device.

These Terms set out the relationship between us and you and the terms on which we provide the Website, the terms on which products (“Products”) and services (“Services“) are sold via our Website and general terms applicable to your use of the Website and purchase of Products. You may not use this Website, and you may not proceed to purchase a Product on our Website, if you do not agree to these Terms.

These Terms are effective from 24 June 2021 and we may change these Terms at any time by posting an updated version of the Terms on our Website. We encourage you to check our Website regularly for any amendments to the Terms and to read the Terms each time you purchase a Product on our Website. Your continued use of our Website will constitute your express consent to these Terms. 

You will need to register with us to purchase Products using our Website. 

You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorized access to your profile. You agree to accept responsibility for all activities that occur under your account or password. 

By entering the information, you declare that the details you provide to us are correct and complete and you agree that you will inform us immediately of any changes to those details (e.g., change of email or billing address). You can access and update your details using the “My Account” area of the Website.

You will not be charged by us for registering an account or browsing through our Website. However, you will be responsible for paying the price of the Products you purchase as well as any applicable delivery costs.

We reserve the right to terminate any accounts, withhold access to our Website as well as cancel orders at our discretion. In the event that we cancel an order, you will not be charged. 

We do not manufacture the Products sold on our Website. However, we will do our utmost to ensure that the information on our Website is accurate but we do not warrant that the information is accurate, reliable, complete, current or error-free. Kindly ensure to read any labels, warnings and directions on any Products purchased on our Website. Please inform us of any errors that you may find.

We have tried our best to display the colours and descriptions of the Products on our Website as accurately as possible. However, please note that the colours as seen from your screen will depend on the resolution of your monitor. 

We will collect certain personal and transactional information such as name, address and email address when you place an order with us through our Website. Please see our Privacy Policy below for details on how we will use this information. 

You may pay for the Products which you order through our Website via a direct bank transfer to our bank account or by paying cash upon delivery. Unfortunately, at this stage we cannot accept payment via direct debit/credit card online.

We accept orders for Products subject to Product availability. Should the Product(s) you order no longer be available, we will contact you using the contact details you have provided and if possible, we will offer you an alternative Product of equivalent price or we will cancel the product from your order and provide you with a refund for the Product, if payment had already been transferred to our bank account. 

Our Products are listed in Seychelles Rupees and although we try our best to ensure that the all prices listed on the Website are accurate, there may be occasion that an incorrect price will be listed for a Product, In such cases, if we come across any errors in the price of Products you have ordered, we will contact you as soon as possible and inform you of the error. You will then have the option to confirm the Product at the correct price or cancel it. 

We reserve the right at any time to modify or discontinue a Product or Service without notice at any time.

If you place an order with us, you agree to the full amount payable for the Products as well as any delivery costs as will be indicated in the order process. 

If you are under 18 years old, you acknowledge and warrant that you have your parent’s or legal guardian’s permission to use our Website and purchase any Products.

If you wish to cancel an order, kindly contact us as soon as possible. It may not always be possible to cancel an order.

If you receive an incorrect Product, kindly inform us as soon as possible and we will rectify the mistake. We reserve the right to refuse to provide for a refund for any Products whereby it is clear that the Products have been used or tampered with (for example the packaging has been tampered with or no longer in original packaging).

If you receive a defective Product, kindly inform us as soon as possible by calling us or sending an email at sales@crinkleandbow.com with clear photos of the defective Product and a description of the defect. In order to receive a replacement, you will need to return the defective Product. A manufacturing defect is considered a defective Product. If a Product becomes damaged or broken due to mishandling or dropping once it has left our care, we will not accept the Product as defective.  Replacement is subject to availability, if in the event that the same Product is not available a similar Product replacement will be offered or a cash refund.

We deliver on weekdays (excluding public holidays) for orders made before 5pm the previous day at the standard delivery fee of SCR100. Any orders placed on Friday will be delivered the following Monday. Deliveries on Saturdays, Sundays and public holidays are available, however additional delivery fees apply.

If you are not at the delivery address, we will assume that any adults that are present at the delivery address are authorized by you to take delivery of the Products that you have ordered. If the above criteria are not met or if there is no one at the delivery address, we will not leave the Products at the delivery address and we will contact you to arrange an alternative delivery date at an additional cost of SCR100.

We try our best to maintain up to date information on the Website, however it may not be correct at all times. Please inform us should you find any incorrect information. 

Any promotion or conduct of illegal activities while using our Website is strictly not allowed. This may include but not limited to copyright breach, infringe upon or violate our intellectual property rights or infringe any third-party rights as well as activities that are defamatory to third parties. Any such activity may lead to prosecution. 

Using this Website to generate unsolicited emails, spam or promotional materials to other users is strictly not allowed. 

You must not do anything to cause damage to our Website or other users of this Website, which includes any technical damage to computers. You must not send any viruses or other harmful materials designed to adversely affect the operation of our Website, affect any other users of our Website or affect any equipment or any data in the Website. You are not allowed to attempt to gain access to the Website or the system that operates the Website or interfere with the security of the Website, its services, system resources or network.

The Website should not be used in any manner that could cause damage, overburden or impair the Website, nor to collect any information about the users. You are not allowed to charge third parties for accessing the contents of the Website or commercialise its contents in any way. 

You must not place orders under a false name or under false pretext. 

Any party engaged in illegal activities which involves the use of our Website may be subject to prosecution. We cannot guarantee that we will be able to prevent any illegal or inappropriate use of our Website or will give notice of any illegal or inappropriate use of our Website. 

We will not be held responsible for any losses that may be suffered as a direct result of breaching these Terms. We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonable foreseeable to both you and us when the contract was formed. 

Without limiting the generality of the above, you acknowledge and agree that, to the extent permitted by law, neither us, our suppliers, employees, contractors or agents will be liable for any injury, loss, accident or claim suffered either directly or indirectly by any person.

Our liability to you under these Terms will not exceed the total price charge for the Products purchased. 

Should you be dissatisfied with our Website or any content or materials herein, you may wish to discontinue your use of our Website. 

We take reasonable measures to ensure the constant availability of our Website, however, we do not warrant that the Website will always be available or that it will operate in an uninterrupted manner. In view of the nature of the internet, mobile connectivity, outages may occur. In addition, we may need to restrict or suspend access to our Website from time to time to allow for repairs, maintenance, new facilities or services or to allow for annual leave. 

We may suspend or terminate your account and use of our website if:

(a) These Terms or any of our policies are breached by you; 

(b) If we suspect on reasonable grounds that you might commit a breach of these Terms; 

(c) You engage in an activity that is against the law;  

(d) If we feel that you are disrupting the operation of our Website in any way; 

(e) If we feel that you are using numerous accounts or you are a fraud risk; 

(f) If we feel that for any reason, suspension or termination is necessary to protect ourselves as well as the users of this Website;

In order for us to fulfill our obligations to you under these Terms, we may communicate with you by email and telephone. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications which need to be in writing.

We may also send you promotional emails. If at any time, you decide that you do not wish to receive such promotional emails, you can opt out of receiving such emails by unsubscribing.

None of the provisions of these Terms will be deemed to constitute a partnership or agency between you and ourselves and you will have no authority to bind us in any way whatsoever.

If any clause of these Terms is deemed invalid, void or for any reason unenforceable, such clause will be deemed severable and will not affect the validity and enforceability of the remaining clauses of these Terms.

These Terms (as amended from time to time in accordance with its terms) sets out the entire understanding and agreement between you and us with respect to the use of the Website.

Any failure by us to enforce any terms set out in these Terms or other policies with you is not a waiver of our right to enforce those terms.

Crinkle & Bow